Your privacy is important to jillino. This Privacy Policy explains what personal data we collect from Filipino players, why we collect it, how we use and protect it, who we share it with, and what rights you have under the Philippine Data Privacy Act and applicable regulations.
Six core principles that guide how jillino collects and protects your personal information.
jillino only collects personal data that is strictly necessary for account management, compliance, and service delivery.
All jillino player data is encrypted at rest and in transit using industry-standard 256-bit SSL protocols and secure data centers.
jillino does not sell, rent, or trade your personal information to third parties for marketing or any commercial purpose.
Filipino players have the right to access, correct, object to, and request deletion of their jillino personal data at any time.
jillino processes personal data in accordance with RA 10173 (Data Privacy Act), BSP regulations, and PAGCOR compliance requirements.
jillino retains personal data only for the period required by law and our operational obligations, then securely deletes it.
jillino ("we," "us," "our," or the "Company") is the operator of the online gaming platform available at jillino.app. This Privacy Policy describes how jillino collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who register for and use the jillino platform, visit our website, or otherwise interact with our services.
This Privacy Policy applies to all personal data processing activities carried out by jillino in connection with the delivery of online casino, live dealer, sports betting, bingo, fishing games, and all other services provided through jillino.app. It governs data collected through the jillino website, any associated applications, customer support interactions, and payment processing activities.
jillino is committed to processing your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, the National Privacy Commission ("NPC") guidelines, and all applicable regulations issued by the Philippine Amusement and Gaming Corporation ("PAGCOR") and the Bangko Sentral ng Pilipinas ("BSP") in relation to electronic payment processing.
jillino collects personal data from you directly (when you provide it during registration or through your use of our services) and indirectly (through automated technologies when you interact with our platform). We collect only the data that is necessary for the purposes set out in this Privacy Policy.
2.1 Registration and Identity Data
2.2 Identity Verification (KYC) Data
2.3 Financial and Transaction Data
2.4 Technical and Usage Data
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, address, ID documents | Account creation, KYC, age verification |
| Contact | Email, mobile number | Account communications, 2FA, support |
| Financial | Transaction records, payment method references | Deposits, withdrawals, AML compliance |
| Gaming Activity | Bet history, game logs, session data | Service delivery, dispute resolution, responsible gaming |
| Technical | IP address, device info, browser data | Fraud prevention, security, platform optimization |
jillino uses your personal data solely for the purposes described below. We do not use your data for purposes that are incompatible with those listed, and we do not engage in automated profiling that produces legal or similarly significant effects on you without appropriate safeguards.
3.1 Service Delivery and Account Management
Your personal data is used to create and manage your jillino account, process deposits and withdrawals, deliver gaming services, maintain your account balance records, and provide customer support. This processing is essential to the performance of the contract between you and jillino.
3.2 Regulatory and Legal Compliance
jillino is required by law and PAGCOR regulations to verify the identity of all account holders, comply with the Philippine Anti-Money Laundering Act (AMLA), report suspicious transactions to the Anti-Money Laundering Council (AMLC), maintain transaction records for regulatory audit purposes, and enforce the 21+ age restriction. Your personal data enables jillino to meet these mandatory obligations.
3.3 Fraud Prevention and Security
jillino uses technical and identity data to detect, investigate, and prevent fraudulent activity, unauthorized account access, and abuse of jillino's services or promotions. This processing is in jillino's and players' legitimate interests and is necessary to maintain the integrity of the platform.
3.4 Responsible Gaming Monitoring
jillino uses gaming activity data, transaction records, and session data to monitor for signs of problem gambling, enforce self-imposed deposit limits and exclusions, and comply with PAGCOR responsible gaming requirements. This processing is in the legitimate interest of player welfare and is required by applicable regulations.
3.5 Service Improvement and Analytics
Aggregated and anonymized usage data is used to analyze platform performance, improve user experience, develop new features, and optimize game delivery. No individual player can be identified from this aggregated analytical data.
Under the Philippine Data Privacy Act, jillino processes your personal data on the following legal bases:
jillino does not sell, rent, or trade your personal data. We share your personal data only with the following categories of recipients and only to the extent necessary for the stated purpose:
5.1 Regulatory Authorities
jillino is required to disclose personal data and transaction records to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities when required by law, regulation, court order, or official regulatory direction. Such disclosures are mandatory and do not require your consent.
5.2 Payment Processors
To process your GCash, PayMaya, Visa, Mastercard, or bank transfer transactions, jillino shares the minimum necessary personal and financial data with the relevant payment service provider. These providers process your data as independent controllers under their own privacy policies and applicable BSP regulations.
5.3 KYC and Identity Verification Service Providers
jillino may use reputable third-party identity verification service providers to process KYC documentation submitted during account registration. These providers act as data processors under jillino's instructions and are bound by confidentiality and data protection obligations consistent with RA 10173.
5.4 Game Software Providers
Third-party game software providers that supply casino games, live dealer tables, and other gaming content accessible through jillino may receive limited technical data (such as session tokens and anonymized player identifiers) required for game delivery. These providers do not receive your personally identifiable registration or financial data.
5.5 Professional Advisers
jillino may share personal data with its legal advisers, auditors, and compliance consultants on a confidential need-to-know basis where required to obtain professional advice or conduct audits.
jillino uses cookies and similar tracking technologies on jillino.app to operate and improve the platform, maintain your session state, detect fraud, and analyze usage patterns. The following categories of cookies are used:
You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of jillino.app. jillino does not use third-party advertising or tracking cookies for cross-site behavioral advertising.
jillino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
While jillino implements robust security measures, no online platform can guarantee absolute security. You also have a responsibility to maintain the security of your own jillino account credentials and to notify jillino immediately of any suspected unauthorized access.
jillino retains personal data for the period necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. The following general retention guidelines apply:
Upon expiry of the applicable retention period, jillino will securely delete or anonymize your personal data in accordance with NPC guidelines and internal data disposal procedures.
Under the Philippine Data Privacy Act and applicable NPC regulations, you have the following rights in relation to your personal data held by jillino. You may exercise these rights by submitting a written request to jillino's Data Protection Officer at the contact details provided in Section 14.
The right to know how jillino collects, uses, stores, and shares your personal data — fulfilled by this Privacy Policy.
The right to request a copy of the personal data jillino holds about you, including the categories, purposes, and recipients of that data.
The right to request correction of inaccurate or incomplete personal data held in your jillino account.
The right to request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations.
The right to object to processing of your personal data based on legitimate interests, including objecting to direct marketing.
The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
jillino will respond to data subject rights requests within thirty (30) calendar days of receipt. In complex cases requiring additional time, jillino will notify you and provide a revised expected response date. jillino will not charge a fee for processing rights requests unless they are manifestly unfounded or excessive.
If you are not satisfied with jillino's response to your data subject rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
jillino's services are strictly intended for adults who are at least twenty-one (21) years of age, as required under PAGCOR regulations governing online gaming in the Philippines. jillino does not knowingly collect, process, or retain personal data from individuals under 21 years of age.
During account registration, jillino collects date of birth information and uses it to verify that the applicant meets the 21+ age requirement. Where jillino becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately close the account, delete the associated personal data, and reverse any transactions processed in connection with the account.
jillino primarily processes and stores player personal data within systems and infrastructure serving the Philippine market. In certain circumstances, personal data may be processed by service providers whose infrastructure is located outside the Philippines, including third-party game software providers, KYC verification services, and cloud infrastructure providers.
Where jillino transfers personal data outside the Philippines, we ensure that appropriate safeguards are in place in accordance with NPC guidelines, including contractual data protection clauses requiring the recipient to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. jillino will not transfer personal data to international recipients in jurisdictions that do not provide adequate data protection standards without implementing appropriate supplementary safeguards.
With your consent, jillino may send you promotional communications about new games, bonuses, special offers, and platform updates relevant to your jillino account. You may indicate your marketing preferences during account registration or at any time through your account settings.
jillino will not send you unsolicited marketing communications and will not share your contact details with third parties for marketing purposes. You may withdraw your consent to receive marketing communications at any time by updating your account notification preferences or by contacting jillino support. Withdrawal of consent will not affect the lawfulness of marketing communications sent before the withdrawal.
jillino's marketing communications will always clearly identify jillino as the sender and will include an unsubscribe option in every email communication. Transactional communications relating to your account — such as deposit confirmations, withdrawal notifications, security alerts, and account verification messages — are not marketing communications and will be sent regardless of your marketing preferences, as they are essential to account management.
jillino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this document reflects the date of the most recent revision.
Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — jillino will notify registered players by email to their registered address and by a prominent notice on jillino.app at least fourteen (14) days before the updated Privacy Policy takes effect. For minor, non-material changes (such as clarifications of existing practices), the updated policy will take effect immediately upon publication.
Your continued use of jillino following the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the updated Privacy Policy, you must cease using jillino and may request account closure in accordance with the Terms and Conditions.
jillino has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or jillino's personal data processing practices, please contact the jillino DPO as follows:
jillino will acknowledge receipt of your privacy inquiry within forty-eight (48) hours. Data subject rights requests will be responded to within thirty (30) calendar days. If you remain dissatisfied with jillino's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at their official website or through their official contact channels.
Under the Philippine Data Privacy Act (RA 10173), every Filipino player on jillino has enforceable rights over their personal data. Here is a plain-English summary.
jillino gives you control over your personal data. You can access your data, request corrections, withdraw marketing consent, and request account closure at any time through your jillino account settings or by contacting our support team.
The National Privacy Commission of the Philippines oversees compliance with RA 10173. If you are not satisfied with how jillino has handled your personal data, you have the right to file a complaint directly with the NPC through their official process.
Send an email to jillino's Data Protection Officer at [email protected] with the subject "Privacy Request – [Your Name]". Include your account details and specify the right you wish to exercise. We respond within 30 days.
Now you know exactly how jillino protects your personal data. We are committed to transparency, security, and respect for every Filipino player's privacy rights. Sign in and experience the difference — for players 21 and above only.
21+ only · PAGCOR regulated · Philippine Data Privacy Act compliant